Category: email

How to spot and avoid Christmas shopping scams this year

Christmas is a time when it’s so easy to get distracted – presents to buy, family and friends to feed and, often, it involves more travelling than the big fella with the beard. But when there’s so much going on, it’s easy to let your normal common sense lapse. Scammers know that all too well, meaning the holiday season is a prime opportunity for them

How to spot scam websites

Have you ever been on a website that just feels a bit off? Something about it that doesn’t feel right? One of the most prevalent scams during the Christmas season are fake websites. Scammers create sites that mimic well-known retailers, offering enticing deals and discounts to make you want to click. These scam websites can be very convincing. But interacting with them gives criminals either your personal details, your money or both.

While losing money is bad for obvious reasons, criminals stealing your personal details is no laughing matter either. If they get vital information, such as your name, login credentials or credit card number, they can use them for identity theft or sell these details to other criminals on the dark web.

How to avoid scam websites:

  • Stick to online shopping sites you know and access them only through their official websites.
  • Check the website URL (web address) for any mistakes.
  • If it’s an online store you don’t know or haven’t previously used, check their contact information and returns policy, as legitimate shops don’t hide them.
  • Search for reviews on trusted review sites. Watch out for exclusively positive reviews from profiles that sound fake, such as Amy113 and Tim231.

How to spot too good to be true deals

We’re all hunting for the biggest bargains this Christmas, especially with the cost of living. But our search for great offers can lead to taking bigger and bigger risks. While many Christmas shopping deals are genuine, some are just too good to be true. Scammers may advertise products at unrealistically low prices to lure shoppers.

But let’s face it, no one is going to sell a new iPhone for £100. Once a payment is made, the scammer disappears. Alternatively, you’ll get something totally different than what was promised. Another trick is to offer a discount for a very limited time. For example, saying a sale ends in just 10 minutes. This trick is used to make you buy fast and carelessly, so you don’t have time to validate the seller’s authenticity.

How to avoid too-good-to-be-true deals:

  • Be sceptical of deals that seem too good to be true, and very short-lasting deals.
  • Shop with well-known, reputable retailers.
  • If you do see a deal with a retailer you’ve never shopped with previously, do you know someone who has previously shopped there who could recommend them?
  • Like with fake websites, check trusted review sites and check social media for any complaints.
  • Use price-comparison websites to ensure the deal is consistent with the market price.

How to spot delivery scams

When time is short, online retailers are convenient. But while you might gain time in skipping the high street, you’ll often lose it again waiting for the deliveries to come. That can cause anxiety, especially if you need to head out on other errands, and scammers will seize on that apprehension. That’s why they’ll try their luck sending fake delivery notifications as a text message to your phone – even managing to mimic the company’s name in the sender line.

These scam messages seemingly come from the likes of FedEx, DHL, Evri or other well-known delivery companies claiming they have a package waiting for you. To arrange a delivery, they will ask you to install their app or click the link in the message. However, these apps or links are malware that may steal your bank credentials and eventually your money.

How to avoid delivery scams:

  • Verify the tracking number independently through the official carrier’s website.
  • If you need to arrange a delivery, do it from the carrier’s web page or on the phone.
  • Do not install applications outside of official app stores and have antivirus installed.
  • Never click on a link. Again, anything that needs to be verified can be done independently through official channels.
  • Be cautious when providing personal information in response to unsolicited delivery notifications.

How to spot email scams

Your inbox will be filled with emails this time of year from lots of high street or online retailers featuring great Christmas offers and deals. But amongst them will also be scam emails. Scam emails combine many of the tricks mentioned above and are one of the most common ways that scammers will use to try and steal your money and personal information.

They are disguised as coming from well-known brands and direct you to scam websites with enticing offers or delivery notifications. Another typical trick is to tell you that your payment or credit card was declined, and to change it, you just must enter your credit card number again. Scam emails can also lure you to download malicious attachments.

How to avoid email scams:

  • Always double-check the email sender’s address. Legitimate retailers use domain names that match their brand.
  • Be wary of unsolicited emails and don’t click on suspicious links. Instead, visit the retailer’s official website directly.
  • If an email says that your payment or card was declined, go to the service in question through their website, not the link in the email.
  • Don’t open suspicious attachments. If your antivirus warns you, do not skip the warning.

How to spot social media scams

We spend a lot of time on socials, and these platforms can be a great way at finding deals, discovering new products (#TikTokMadeMeBuyIt) or entering giveaways or competitions. But, you’ve guessed it, because these are popular online pastimes, scammers will try and lure you in on social media platforms, often through fake contests.

You’ll have seen these posts or received direct messages like these in the past. These posts promise free products or gift cards in exchange for personal information or sharing the post.

How to avoid social media scams:

  • Verify the legitimacy of the social media account or page before participating in any giveaway or contest.
  • Be cautious when asked to provide personal information in exchange for freebies.

It’s important to recognise that scammers are active all the year-round. While they may amplify their efforts during Christmas, they don’t take a holiday for the rest of the year. Whether it’s Christmas or any other time of the year, remember to remain informed, stay safe, and safeguard your financial well-being. Happy shopping, and may your online journeys always remain free from scams.

Spotting fraud and scams

Impersonation scams

What are impersonation scams?

Impersonation scams happen when a fraudster contacts you pretending to be from your bank, the police, or another trusted organisation to convince you to send them money.

They’ll create a sense of urgency, a reason to panic to stop you from thinking straight. They may tell you that you’ve been a victim of an attempted fraud or had an overpayment that needs to be returned. They may even give you details of a false spend on your account which you don’t recognise, or that your account is no longer secure and that you need to take urgent action. They’ll insist that, in order to keep your money safe or prevent further losses, you need to move your money to a ‘safe’ or newly opened account.

Many fraudsters use something called ‘spoofing’. This is where someone deliberately falsifies how their contact number appears on the caller ID, messenger name, or email address to disguise their identity and try to convince you that they’re someone else. 

Common impersonation scams

Fraudsters will use a variety of methods to contact you, so always be cautious and check that the request is genuine. See below for some examples of impersonation methods. 

Telephone, text, or email 

This is when someone contacts you claiming to be someone they’re not, for example your bank, Amazon, HMRC, a parcel company, or even the police. Fraudsters want you to act urgently and try to pressure you into clicking a link, revealing your security details, or to transfer or withdraw your money.  

Social media

Fraudsters send messages or make contact through messaging services like WhatsApp, direct messages, Facebook and any social media platform. They may pretend to be a friend or loved one in need of help.

What to do with your computer.

Have you just bought your first computer? Maybe you've owned a computer for a while but feel you could achieve more with it. Either way, the internet has no limit in what it can offer. Here are some of our favourite and most recommended online activities:

Have you just bought your first computer? Maybe you’ve owned a computer for a while but feel you could achieve more with it. Either way, the internet has no limit in what it can offer. Here are some of our favourite and most recommended online activities:

  1. Email: Sending an email can save a lot of time on the phone. It’s also a more cost-effective way of contacting distant friends or businesses.
  2. Search for information: Use your preferred search engine, such as Google or Yahoo!, to have access to all the information on the internet.
  3. YouTube: Search for anything from music videos to funny clips of cats on the internet’s largest library of videos.
  4. Google Earth: Find your own house or explore any corner of the world with the satelite pictures and Google Street View.
  5. Shopping: Online shopping is very popular, you will find all the highstreet stores as well as stores that are exclusively online such as Amazon and Ebay.
  6. Video calling: Services such as Skype and Facetime allow you to video call your friends and family no matter how far away they may be and best of all: they’re free!
  7. Catch-up TV:BBC iplayer, ITV player, 4OD, and others services allow you to catch up on the TV shows that you’ve missed or fallen behind on.
  8. Online streaming services: Websites such as Netflix and Amazon Prime allow you to watch TV series and movies without downloading them to your computer. These services come at a set monthly fee, and are regularly updated with both new and old content.
  9. Online banking: This is a great way to make managing your money more accessible, as you will be able to check you balances, move money between accounts and pay bills from home. You should ask your bank about their online banking services and remember never to share your login details.

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